Warranty & Returns

Warranty Information

Returns

PLEASE NOTE: There are no returns on Custom Vinyl, Wood, Aluminum and Composite shutter products. Custom products were made specifically for your order and we cannot accept returns. 

Legends Premier and Custom Vinyl Shutters are made to order, and are non-refundable. 

Shutter Hardware Return Policy

We want you to be completely satisfied with your purchase. You may return your purchase within 30 days of receipt. Please see below for exceptions. To qualify for a return, please note the following:

  • Product must be unused, clean and not damaged
  • Product must be returned in original packaging with materials intact
  • Return shipping costs are the responsibility of the customer
  • A 20% restocking fees applies to all shutter hardware.

Return Process

To return a product, the Above conditions must be met. Furthermore, we require that all returns follow these instructions for proper processing:

  • Call (866) 898-5304 or email info@legendsdirect.com to request a Return Authorization Number (RA). Please include your order # with all correspondence
  • Warehouse must receive item within 15 days of an RA# being issued.
  • Report via phone (866) 898-5304 or email info@legendsdirect.com a tracking number to customer service. Please include your order # with all correspondence
  • Items returned without an RA number cannot be credited.

Refunds

All credits will be issued after receipt of returned items and warehouse inspection approval. 

Cancellation

Once a custom shutter product order is in the process of being manufactured, it cannot be cancelled or refunded. Any Cancelation must be done within 24 hours of placing the order. Please call 888-790-7743 within normal operating hours , or email info@legendsdirect.com