Shipping & Delivery
FREE Standard Shipping on orders over $99 within the Continental U.S.
Higher fuel costs have forced all common freight carriers to charge for residential deliveries. If you have a commercial delivery address that can receive your order there will be no extra charge. If you will have your order delivered to a residential location you will be charged a $75.00 surcharge. This DOES NOT apply if delivery is by UPS Ground, DHL Ground or Federal Express Ground carriers. We will always ship by these carriers when possible. However they have size and weight limitations that require shipment by common carriers.
Residential deliveries by common carrier will require an adult be there to accept and sign for the shipment. A common carrier will not carry your shipment into your home. They will move the shipment to the back door of the truck and will expect you to remove it from there. If you request a lift gate for delivery they will charge you an extra $75.00 for the use of a lift gate. ALL of these extra charges will be a cost you will have to pay. It is not included in our free freight policy.
NOTE: Common Carriers use large trucks. If you have a narrow street, low hanging trees or low power lines that prevent them from a safe delivery you will have to make other arrangements with the trucking company for delivery. If there are any charges for this extra service you will be responsible for paying them.
Expedited shipping for the complexity of our products and shipping locations requires that we have all of the order information in hand to accurately calculate a price.
Our standard shipping is Ground and can add 2-5 days once the order has been shipped.
Legends Direct has agreements with all of the major shipping companies (USPS, DHL, FedEx, UPS) and several of the large full-service common carriers. This provides you with the options of Overnight, Second-Day Air and 3rd-day deliveries. These options have limitations in weight and size. Should your order be too heavy or too large your order may have to be shipped common carrier and delivery times will be 2-7 days in the 48 states.
The choice of shipping firms will be chosen by Legends' shipping manager based on your location, the shipping point and the size and weight of the shipment. We will contact you via email promptly with shipping options and costs for each possibility. We will ask you to reply to this email with a confirmation of your choice of shipping and an approval for the extra shipping charges before we can release the shipment.
Legend Direct appreciates your business and will do our utmost to satisfy your needs. With your help, we will be able to provide maximum delivery service at the best possible price.