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Legends Wood Shutter Warranty

Premium Wood Shutters

All Legends Premium Wood Shutters are warranted for a period of one year from date of receipt against defects in material and workmanship. Legends Direct will not be held responsible for paint or finish failure under any circumstance. The following are not considered defects in material and workmanship; small hairline surface or edge “checks” which are common in exterior millwork and cannot generally be avoided, slight witness lines are the raised panels due to expansion and contraction, witness lines are the “pegged” mortise and tenon joint, problems caused by alterations made to the shutters or louvers after delivery. Any post-delivery modifications to any product will void warranty.

Legends Direct will not be responsible for shutters that were exposed to or stored in wet conditions causing a high moisture content to the wood prior to your finishing. Legends Direct will not be held responsible for problems arising from finishing wet shutters or louvers due to poor storage. 

Under no circumstance will Legends Direct be responsible for subcontractor actions or labor charges of any nature. Legends Direct will not be held responsible for any product damaged by Acts of God, accidental or intentional damages, improper installation, repairs or modifications.

Legends Direct will not be held responsible for water seepage through closed shutters or louvers during strong wind and rain.

Legends Direct will not be held responsible for normal weathering of any painted surface. Any product aforementioned limitations, provided that the defective shutter or louver is returned, freight prepaid to Legends Lifestyle will not be responsible for incidental charges including, but not limited to, the cost of removal and re-installation of shutters or louvers that are subject of warranty claims.

Any claim under this warranty must be made in writing 30 days after discover of defect within one-year warranty period to:

Legends Direct
14283 N. Fenton Rd.
Fenton, MI 48430
(866) 898-5304

Legends Direct must be allowed reasonable opportunity to determine and fulfill its obligations under this warranty before others make any repairs. Legends Direct expressly disavows any responsibility for repairs made by a third party. Purchaser shall bear the burden of providing to Legends Direct reasonable satisfaction the date of purchase and that purchaser is in fact the original purchaser of the shutters.

Standard Wood Shutters

Legends Direct warrants its Standard Wood shutters to be free of manufacturer's defects in material and workmanship for one year from date of sale. Any post-delivery modifications will void this warranty. This warranty is non-transferable. Coverage terminates if you sell or otherwise transfer the shutters ownership.

 The examples listed below are common in wood shutters and are not considered defects, and are not limited to the following examples:

  • Minor imperfections or blemishes
  • Hairline or edge cracks
  • Exposed bare or primed wood caused by expansion, contraction or shifting of wood
  • Minor warping or bowing

If painted by the manufacturer, paint is warranted for one year from purchase to not peel or flake. Fading is normal and is not covered by warranty.

Any claims under this warranty must be made in writing to: Legends Direct, Attn. Warranty Dept., 14283 N. Fenton Rd., Fenton, MI 48430

All claims must be accompanied by proof of purchase and owner’s name, address, telephone number, and brief description of the problem. To honor the warranty, the customer must comply with reasonable manufacturer's requests to determine the cause of the problem. This warranty gives you specific legal rights and you may also have other rights which vary from state.

In the event of defect (as described above), Legends Direct should first be given reasonable opportunity to determine its possible responsibility prior to any repairs or replacements being made and the defective shutters must be returned to Legends Direct PREPAID. Upon receipt, and at its option, Legends Direct will repair or replace the defective shutters and return the repaired or replaced shutters to the claimant. 

Legends Direct is not responsible for any costs or expenses incurred in the removal or reinstallation of its product, nor is it responsible for any inconvenience, commercial loss, incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you. This warranty does not cover damages or defects caused by product misuse or abuse, improper installation, fire, weathering or acts of God such as hurricanes, tornadoes or hailstorms.